Last updated: November 2025
We want you to be satisfied with your purchase. Since all items are made to order, returns for reasons such as choosing the wrong size or changing your mind are not supported.
However — if we make a mistake, we will fix it.
Your statutory rights under EU consumer protection law remain unaffected.
1. Made-to-order production
Each item is created after your order is placed, which means we cannot accept returns for:
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Wrong size chosen by the customer
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Customer’s change of mind
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Minor variations in color or print
To ensure the best fit, please check the size charts on product pages before ordering.
2. Damaged, defective or incorrect items
If your product arrives damaged, misprinted, or the wrong item was shipped:
➡️ We will replace the item or issue a refund at no additional cost.
You must notify us within 7 days of receiving the order and include:
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Order number
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A description of the issue
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Photo or video evidence of the defect
Email us at: office@nekshop.com
3. Lost shipments
If your order does not arrive within 30 days after fulfillment, please contact us and we will assist you with a remake or refund, depending on the situation.
4. Wrong address provided
If the delivery address provided by the customer is incorrect, undeliverable, or not updated before shipping:
➡️ The customer may be responsible for re-shipping fees.
5. Return procedure
Do not send items back to the address shown on the shipping label.
Returns are only accepted if previously approved by our support team.
Unauthorized returns may not be eligible for a replacement or refund.
6. Refunds
Refunds (if approved) will be processed back to the original payment method.
Processing times may vary depending on payment provider.
7. Contact us
If you have questions or need assistance, please contact us: