We are committed to providing high-quality products and excellent service.
If there is an issue with your order, we want to resolve it as quickly as possible.
When can you submit a complaint?
You may submit a complaint if:
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The item arrived damaged
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The print is misaligned, blurry or incorrect
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You received the wrong product
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Your order has not arrived after 30 days from shipping
What we need from you
To assist you faster, please include:
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Your order number
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A brief description of the issue
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Clear photos or video showing the problem
How to submit
📧 Email: office@nekshop.com
Our support will review your request and respond within 48 hours.
If the complaint is approved, we will replace the item or issue a refund at no cost to you.
Important Notes
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Items cannot be returned without prior approval
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Complaints must be submitted within 7 days after delivery
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Wrong size chosen by the customer does not qualify as a complaint
Your statutory consumer rights remain protected.